terms of service

These terms of use (hereinafter referred to as "these terms") apply to the shopping site "Luxury Dress Online Shop AngelR [Official]" (hereinafter referred to as "this site") operated by Angel R Co., Ltd. (hereinafter referred to as "our company").
This sets out the terms of use for the sales service of products handled on (hereinafter referred to as "this Service")
Before using this site, please read these terms and our privacy policy carefully and use the site only if you agree to them.
Furthermore, when a user uses this site, we will assume that the user has agreed to all of the terms of use and privacy policy set forth in these terms.

Article 1 (Definitions)
The meanings of the terms used in these Terms and Conditions shall be as follows, unless otherwise specified.
(1) "User" refers to an individual or corporation that uses the Service after agreeing to the terms and conditions of these Terms.
(2) "Product" refers to the products sold by our company on this Site.
(3) “Member” means a person who agrees to these Terms and Conditions, applies for membership in accordance with the procedures set forth in Article 7 in order to receive the “Member Services” provided by the Company,
An individual or corporation whose application has been accepted by our company.
(4) "Member Services" refers to the provision of information on products, etc. on the members-only screen of this Site and other services for members provided by our company.

Article 2 (Overview of the Service)
1. By using this service, users can purchase products from our company.
2. The Company will provide registered members with a members-only page on the Site,
We will award points according to the amount of purchase, provide advertising and other information, etc.

Article 3 (Website and Service Fees)
There is no charge for the use of this site and this service. However, users must purchase the necessary communication equipment and services to use this site at their own risk and expense.
Users are required to prepare software, telephone contracts, internet connection contracts, etc., and are responsible for communication fees, connection fees, etc., associated with using this site.

Article 4 (Sales Contract)
1. When a user wishes to purchase a product, the user must place an order in accordance with the method specified by the Company, and a sales contract for the product will be established when the Company sends a notice of order confirmation (notification by email or display of a page to that effect).
2. When a User uses this Service to purchase a Product, the User must enter the specified information displayed on the screen of this Site or on a screen to which the User is redirected from this Site.
3. Users may either purchase products without registering as a member, or purchase products after registering as a member.
4. If the Company is unable to secure stock even after the conclusion of the sales contract under paragraph 1, the Company may cancel the order. In this case, the Company will contact the User separately.
5. Delivery of products is limited to within Japan. After the sales contract is concluded, we will carry out the delivery procedure for the products according to the order details using the method specified by our company.
6. If the product is returned to us after we have completed the delivery procedure due to the user inputting incorrect delivery information, refusal to receive the product, long-term absence, or other reasons of the user,
The User agrees in advance to bear the original shipping charges, all shipping and handling fees and other expenses incurred in returning the product, as well as shipping and other expenses incurred by the Company in redelivering the product, and to compensate the Company for any damages incurred.
7. In the case of the preceding paragraph, the Company may take measures such as canceling membership and suspending use of the Service, and the User shall not raise any objection to this.

Article 5 (Payment)
1. When a User purchases a product through this Service, the User shall pay the product price, shipping fee, handling fee, other expenses, and any associated consumption tax and local consumption tax.
2. Users may use any of the following payment methods. However, this is limited to the methods displayed on the payment method selection screen at the time of using the Service. Furthermore, any fees associated with the payment shall be borne by the User.
① PayPay
② Rakuten Pay ③ Credit card payment (only for brands displayed)
④ Cash on delivery ⑤ Deferred payment
3. The User shall enter all required information on the Site according to the payment method selected by the User accurately and completely.
4. If the payment method selected by the User specifies a payment due date, the User must complete the payment by the specified due date.

Article 6 (Cancellation, Return and Exchange)
1. We will accept cancellation of your order in the following cases:
① Orders made after 2pm on the same day and before 10am the next business day: Contact us by 10am on the next business day. ② Orders made after 10am on the same day and before 2pm: Contact us by 2pm on the same day.
2. Returns Policy
(1) We will accept returns only in the following cases, provided that you contact us within 5 days of receiving the product.
① If the product you receive is different from the one you ordered. ② If we determine that the product is defective.
(2) We will cover the shipping costs for returning the product, and will refund the product price at the time of purchase, shipping costs, and other expenses, in accordance with our specified method.
(3) Notwithstanding paragraph 1 above, no returns will be accepted under any circumstances if paragraph 4 applies.
3. Exchanges
(1) In the case of item 1 of the preceding paragraph, you may exchange the product for a substitute product, provided that you contact us within 5 days of receiving the product. The shipping costs for returning the product will be borne by our company.
Please note that even if you request an exchange for a substitute item, it may not be possible to do so due to reasons such as stock shortages.
(2) In the event that the reason for the exchange is due to a customer's convenience, such as incorrect size or image, exchanges due to customer convenience are possible, provided that you contact us within five days after receiving the product.
However, this is only applicable if the same item (same color or different colors, or different sizes) is in stock.
Please note that the shipping costs for returning the product in exchange will be borne by the user.
(3) Notwithstanding the provisions of the preceding two paragraphs, no exchange will be accepted under any circumstances if paragraph 4 applies.
4. We cannot accept returns or exchanges of products in the following cases:
① If the product tag has been removed or lost. ② If it is clearly stated on the product page that the product is "non-returnable." ③ If the product has been used or there are signs of it being used. ④ If the product has been repaired or altered, such as washed, dry-cleaned, or hemmed. ⑤ If it is stated on the product page that the product is "non-returnable." ⑥ If the product is deemed to have been damaged or soiled by the user (regardless of whether this was intentional or negligent on the part of the user).
⑦ If perfume, tobacco or other odors are left on the property while in the user's possession (regardless of whether this is due to the user's intention or negligence).
⑧ Pre-order items, sale items, sample items, and defective items ⑨ More than 5 days have passed since the item arrived ⑩ We are unable to confirm your purchase history
5. Cancellations, returns, and exchanges will be handled in accordance with the methods and procedures specified by our company. For details, please refer to the User Guide .

Article 7 (Membership registration and member regulations)
1. There are no costs associated with registering as a member, no annual fees, etc.
2. When applying for membership registration, you must accurately enter your name, address, email address and other information requested by the Company, and apply in accordance with the instructions on this Site.
3. Membership registration is limited to one account per user. The same person cannot register multiple accounts.
4. Only the person who registered as a member may use the member services, and the user may not provide or lend the ID and password to a third party.
5. The management of IDs and passwords is the sole responsibility of the Member, and the Company shall not be liable for any damages or disadvantages suffered by the Member as a result of the disclosure or unauthorized use of such IDs and passwords.
6. If any change occurs in whole or in part to a Member's Member Information, the Member must promptly contact the Company and make the changes to the registered details in the manner specified by the Company.
If such changes are not made, the user shall bear all disadvantages that arise, and the Company shall not bear any responsibility whatsoever.
7. The Company will provide the following point services to Members.
(1) 1 point will be awarded for every 100 yen of the product price. Points will be awarded approximately 7 days after the product has been shipped.
(2) 1 point is equivalent to 1 yen, and 1 point can be used to pay for product prices and shipping fees (both including tax).
(3) Points are valid for one year from the date they are awarded.
(4) If an order is canceled due to customer reasons, such as refusal to receive the product after it has been shipped, all points held by the Member will become invalid.
8. Our company reserves the right to delete a Member's membership registration or revoke his/her membership if any of the following apply to the Member:
(1) In the case where item 4 of the preceding paragraph applies
(2) If the provision of the Service has been suspended due to a violation of these Terms and Conditions
(3) If any false information is stated in the application for membership (including cases where the information originally stated has changed but the procedure for making the change has not been carried out).
(4) If your purchase history cannot be confirmed within a certain period of time after registering as a member
(5) Any other reason that the Company deems it inappropriate to continue your membership.
9. Members may cancel their membership at any time by going through the procedures specified by our company.

Article 8 (Handling of Personal Information)
We will handle your personal information in accordance with our privacy policy .
Users agree to our privacy policy before using this site.

Article 9 (How to contact users)
1. When the Company contacts the User in relation to the use of the Site or the Service,
The method will be selected at the discretion of the Company based on the information registered by the user when using this Site (hereinafter referred to as "User Information").
2. If the Company is unable to notify or contact the User due to an error in the User Information,
We shall not be liable for any damage or disadvantage suffered by users as a result of this.

Article 10 (Intellectual Property Rights, etc.)
1. Intellectual property rights, such as copyrights, related to the information transmitted by the Company through this website, all content constituting this website, and information acquired by users through this website or the services,
The right of portrait and all other rights belong to our company or a third party who holds such rights (hereinafter referred to as the "Rights Holder"), and users may not copy, reproduce, modify, etc. without the permission of our company or the Rights Holder.
2. If a user infringes on the intellectual property rights or other rights of the Company or the rights holder and causes damage to the Company, the user shall compensate the Company for such damage.

Article 11 (Prohibitions)
1. We prohibit users from engaging in any of the following acts:
(1) Any act that violates or may violate laws and regulations
(2) Any act that violates or may violate public order and morals
(3) Any act that violates these Terms of Use or the purpose of the Service
(4) Any act that infringes copyright, trademark, or other intellectual property rights
(5) Any act that infringes or may infringe the rights of the Company or a third party
(6) Using the Service commercially
(7) Providing benefits to antisocial forces or otherwise cooperating with them
(8) Transferring criminal proceeds or aiding or abetting such transfer
(9) Impersonating a third party or intentionally sending false information
(10) Unauthorized access or any act of facilitating such access
(11) Any act that places a significant burden on the equipment or functions required for the operation of this Site, such as our servers, software, and networks
(12) Transmitting or distributing harmful programs or files, such as computer viruses, to the Company or any third party
(13) Any act similar to any of the preceding items or any act that induces such an act
(14) Any other conduct that the Company deems inappropriate
2. If the Company determines that a User falls under any of the above items, the Company may suspend the User's account,
We may suspend your use of this service, cancel your membership, or take any other necessary measures.
In this case, the Company shall not be liable for any damage or disadvantage incurred by the user, and the user shall compensate the Company for any damage incurred.

Article 12 (Disclaimer)
1. The Company uses the information provided by this website, server, domain, etc. to store and use the website.
We do not guarantee that advertisements and other content do not contain harmful items such as computer viruses.
2. The Company does not guarantee the reliability, accuracy, legality, usefulness, or timeliness of any information provided or posted in relation to the use of the Service.
Please use this service at your own discretion and risk.
3. The Company shall not be liable for any damage incurred by the user due to the use or inability to use this site, except for damage caused by the Company's willful misconduct or gross negligence.
In addition, in this case, the scope of our liability for damages shall be limited to normally occurring damages (excluding lost profits, and excluding special damages, whether foreseeable or not).
4. Except as otherwise provided in the Privacy Policy, the Company is under no obligation to preserve or disclose any information obtained in connection with the user's use of this Site.
5. Any disputes that arise between a user and a third party, or any damage or disadvantage caused by a user to a third party, shall be resolved at the user's own responsibility and expense, and the Company shall not be held liable in any way.

Article 13 (Interruption, Change or Termination of the Service)
1. In any of the following cases, the Company may temporarily suspend or interrupt all or part of the Service and Member Services without prior notice to the User.
Even if such cancellation or interruption causes damage to the user, we shall not be liable for any damages.
(1) When the provision of the Service becomes impossible due to a breakdown or failure of the server, communication line, or other equipment, or for other reasons
(2) When it becomes necessary to maintain, inspect, or repair the systems necessary to operate this Site (including servers, communication lines, power sources, and the buildings that house them, etc.), or to respond to system failures.
(3) If the provision of the Service becomes impossible due to fire, power outage, etc.
(4) When the provision of the Service becomes impossible due to war, riots, natural disasters, earthquakes, volcanic eruptions, tsunamis, labor disputes, or other force majeure.
(5) Any other reason that the Company deems it necessary to temporarily suspend or interrupt the Service.
2. The Company may, for any reason, change all or part of the Service and Member Services at any time without prior notice to Users.
Even if such changes cause damage to the user, we shall not be liable for any damages.
3. The Company may terminate all or part of the Service and Membership Services for any reason. The Company shall not be liable for any damages incurred by the User as a result of such termination.

Article 14 (Prohibition of Transfer)
Users may not transfer, inherit or otherwise dispose of any rights or obligations arising from the use of the Service to a third party without our prior written consent.

Article 15 (Severability)
Even if any provision of these Terms and Conditions is found to be invalid or illegal in whole or in part, the remaining provisions excluding the invalid or illegal provisions shall remain valid.
Furthermore, the other provisions of these Terms and Conditions will remain in full force and effect without being affected in their interpretation or application.

Article 16 (Changes to these Terms)
The Company reserves the right to change these Terms of Use without obtaining the consent of the User as necessary. Unless otherwise specified by the Company, the changed Terms of Use will be effective as follows:
The changes will take effect from the time they are displayed on this website. If the user uses the service after the changes have been made to these terms, the user will be deemed to have agreed to the changes.

Article 17 (Governing Law and Jurisdiction)
1. These Terms and Conditions shall be governed by the laws of Japan.
2. In the event of any dispute arising in relation to these Terms and Conditions or the use of this website, the Tokyo District Court shall be the court of first instance with exclusive jurisdiction.

Established on September 1, 2024